Shipping & Returns Policy
We can currently ship to any address in the UK.
All our UK orders are shipped from our United Kingdom based warehouse so there won't be any import taxes.
We currently charge £2.99 for our standard delivery.
We offer Free Delivery if you spend £25 or more.
Depending on your location, standard delivery may take between 2-3 business days from when the order is processed. If you place the order after 1pm, it will be processed and shipped on the next business day.
We currently charge £3.99 for Next Day Delivery.
Please note: if you place the order after 1pm, it will be processed and shipped on the next business day, and therefore be delivered two days after it was placed.
Cancellation Of Your Order
Unfortunately, because of the high volume of orders we are receiving, it is impossible for us to cancel an order after it is placed.
If for any reason you are not satisfied with your purchase, you may return the order for a full refund within 15 days after receiving the products (except for full line Bundles unless they are damaged).
We are unable to process returns for orders that are not directly purchased on uk.curlsmith.com.
To return your products, please contact our Customer Care with your Order Number at: firstname.lastname@example.org - we will provide you with a return label and confirm the exact next steps.
If you are returning an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance at your expense.
SALE ITEMS & BUNDLES
Please note that Black Friday and Cyber Week, Bundles are non-refundable.
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at email@example.com and we will arrange it.
Most orders are delivered within 5 working days. If your order is taking longer and you believe your items may have been lost in transit, please notify us within 20 days of your order date. If our tracking system indicates they have not been delivered, or have been lost in transit you will be eligible to apply for a refund or replacement.
If our tracking system indicates your items have been delivered safely we unfortunately can not offer refunds or exchanges.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.