Shipping & Returns Policy
Shipping Policy
Shipping from our Belgian fulfilment partner, we offer an Express Delivery service to most countries in Europe. Dependent upon location, delivery may take between 2-5 business days from when the order is shipped.
During the busy months of November-December, please allow an extra 3-5 days as couriers may unfortunately take longer during this period.
Standard delivery costs vary depending on your location following the zones listed below. If you spend 30€ or more, shipping is free!
| Zone 1 |
|
4.99€ |
| Zone 2 |
|
7.99€ |
| Zone 3 |
|
9.99€ |
| Zone 4 |
|
11.99€ |
| Zone 5 |
|
19.99€ |
Cancellations
Unfortunately, because of the high volume of orders we receive, it is currently impossible for us to cancel an order after it is placed.
Returns
If you are not satisfied with your order or change your mind, please contact us within 30 days via hello@curlsmith.com and we will advise further with regards to returning your order.
Please be advised that items must be returned unopened, unused and in pristine, resalable condition to be eligible for a refund. We reserve the right to decline returns that don’t meet our guidelines for health and hygiene reasons.
Unless faulty, liquid/cosmetic products which have been opened cannot be refunded or exchanged.
For electrical items, please ensure you reach out to us via email to inform us of any problems as soon as a fault occurs.
Hairdryers, tools and accessories will only be accepted if complete with all external packaging, leads, and attachments intact.
Exchanges
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@curlsmith.com and we will arrange it.
Missing Products
Most orders are delivered within 5 working days. If your order is taking longer and you believe your items may have been lost in transit, please notify us within 20 days of your order date. If our tracking system indicates they have not been delivered, or have been lost in transit you will be eligible to apply for a refund or replacement.
If our tracking system indicates your items have been delivered safely we unfortunately cannot offer refunds or exchanges.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@curlsmith.com.